Shipping, Return Policy, Custom Maps
RETURN POLICY – United States (domestic orders)
All framed items: Due to the custom nature of the framed art we cannot accept returns. If an item does arrive damaged from the shipping process please notify us within 24 hours.
Items damaged during shipping: Although it rarely occurs, sometimes items are damaged during the shipping process. If an item arrives to you damaged you must either decline the shipment to the shipping company or contact us within 24 hours of receiving the item. You must take pictures of the damages and email us the pictures at email@example.com. You must hold onto the item for the shipping company to assess. Once the shipment has been properly assessed for damages and a claim is successfully issued to the shipper by us, and is then approved by the shipping company we will have your order shipped out again as soon as possible.
RETURN POLICY – International Orders (orders shipped outside of the United States)
We welcome your custom map project! Simply send us an email at firstname.lastname@example.org explaining what you would like your map to include. Once we have reviewed your email we will be in touch with any further questions we may have for you. Once we have assessed the project we will give you a quote. Cost is project based. Simple logo or family name additions are $15. More involved projects are assessed on an individual basis.
- Customization can be used for business purposes or to make one of our beautiful maps into a personalized gift memento that a family member, friend, or colleague will cherish for years to come.
- We can customize one of our existing maps with your logo, special note, or family name.
- Customization can also mean creating a brand new map. Is there a special wine or spirits region you would like to focus on? Would you like your map to be a specific size? What would you like your map to include? Are you trying to achieve a specific look or would you like to introduce your own color palette, fonts, etc.? We will work with you to make your idea come to life.
CANVAS STRETCHED TO WOOD FRAME
CANVAS or PAPER – what is the difference?
Paper: This is a 7mil thick, high resolution, commercial grade paper that frames beautifully and may be heat mounted by your framer, if necessary. This is a much higher quality grade paper than the typical poster paper you will find and is most suitable for framing.
Canvas: Our canvas option is a beautiful way to enhance your décor and brings a bit more luxury and texture to our maps. If you want to give an extra special, luxe gift we recommend our maps printed to canvas.
Our canvas is a poly-cotton blend, suitable for stretching to wood frame or mounting within a frame, depending on your requirements. Our canvas may be heat mounted by your framer, as necessary.